Returns & Exchanges
At Umberto Giannini, we want you to love your curls and hair care products, but if you are not completely satisfied, we offer a 30-day return policy for unused and unopened items. To maintain hygiene standards within the beauty industry, all returned products must be in their original, sealable condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Products
Securely package your items in their original packaging to prevent damage during transit, ensuring all seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal and drop off your package at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing