Frequently Asked Questions
Everything you need to know about our award-winning vegan haircare.
Are Umberto Giannini products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not use any animal-derived ingredients and we never test on animals.
How long does shipping take?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location, usually ranging from 7-14 working days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are your products safe for color-treated hair?
Absolutely. Our formulas are designed to be gentle and many are specifically formulated to help maintain and protect color-treated hair.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer professional advice for my hair type?
Yes! You can use our online Hair Quiz or browse our collections by hair concern to find the perfect routine for your unique curls, waves, or texture.